If you’re relying on your answer machine to collect messages from your customers and clients then you could be missing out.  Research suggests that 1 in 10 callers hang up when they reach an answerphone or voicemail.  Your customers and clients would much prefer to hear a representative of your company and leave a message or find out more information.

Our telephone answering service is simple and cost effective.  We can stop prevent those missed calls, organise appointments, act as a virtual receptionist and transfer calls to you directly, or a member of your team. Our team of experienced virtual professionals work together to provide a very high standard of call answering for our clients.

We are so convinced that you will love our service and that our team will add value to your business that we have a fabulous offer for you.

Our normal service is £20 per month, with 5 free calls thereafter £1 each. 

From today, 11^th April until 31^st May we are offering you the service for just £1 per call, and if you signup as a client (minimum 3 month contract) we will waive the first month’s fee. Amazing you might say. 

So amazing that if you are not completely satistifed with the service we will give you 1 week absolutely free.

Each client has their own dedicated phone number to divert their phones/overflow to – this would then be mapped to our virtual call centre for us to answer.

How can we distinguish which client is calling? Very easy, the called number is configured into the system to show on the display when the phones ring so we will always know which client’s customers are calling.  Messages would be taken and forwarded via email without delay.  And you can login to our call handling portal to view all messages received on your behalf.

Heard enough? Then be the first to contact us and take advantage of our special offer by signing up here and quoting “CALLS/£1″. If you have any queries about the sevice please do not hesitate to contact us now to discuss your requirements or give us a call on 0845 544 0681.

Has the recent bad weather affected your business?  It is not just the weather that we have had to contend with recently, the associated problems such as poor road conditions, trains being cancelled and, school closures; all can wreak havoc for small businesses.  Staff can’t get in, you might have had to work from home because of childcare issues meaning you might not be able to answer every call.

Help is at hand.  Here at Call Team we can provide the solution.  We can set you up within 30 minutes of signing up and allow us to maintain your professional image.  We answer your phone in your company name with the information you provide and then we email/SMS you the messages.

This means that you are free to do other things and return calls at your own convenience.  Your client’s need never know that you were in the garden building a snowman or climbing a hill to go sledging with the kids!

Never used a Virtual Assistant before?

This offer is ideal if you would like to experience our business support services to find out how well it can work for you and your business. Contact us today to discuss how we can meet your needs. You will receive a free 30 minute telephone consultation and 5 hours business support at the reduced rate of £100 – Quote “Support Trial” when contacting us.

So why not give Call Team a ring and discuss the ways that they can help. Every business and business owner is different so we’ll find out about you, how you work and what you want to achieve.

Let Call Team help you keep your business resolutions in 2013!

With the Christmas holiday season upon us, have you thought about who is going to man the office while you or your team take a well-earned break?

Call Team are offering clients an Xmas package, from 7th November to 31st January. Use our services for 20 hours and we will put in some overtime to the tune of 5 hours, for free!

When was the last time you didn’t have to pay someone for their overtime? These hours can be used when you need the extra support, not just when you are on holiday.

Contact us now to discuss your requirements.

These tips sound dead obvious but it’s amazing how many people admit to working in a state of chaos. Setting a bit of time aside to get sorted will pay off, honestly…!

Organise your files and desk
Buy new files in different colours, green for clients, purple for financial stuff etc.  Replace all tatty worn out folders.  Label up properly.  Having your files labelled smartly instead of hand written in an old felt tip will make you feel more professional and organised.  Use dividers to separate files up if appropriate.  Avoid Miscellaneous – you’ll forget what you put in there!

Use one calendar system
One that works for you – whether this be paper based or electronic.  Synchronise your PC calendar with your mobile devices.  Then just keep one calendar.  I use colour coding for my appointments in Outlook for work to do, meetings, deadlines and personal stuff.  Do you need to take anything with you to a meeting or social event?  Mark it on your calendar ahead of the meeting so you don’t forget.

Make a list and check it twice
Review your to do list every morning and again at the end of the day.  I type my list up and have it divided into three sections – client work, strategy/marketing and personal.  Cross things off as you go and update as needed.  Again, it’s about using a system that works for you, whether it’s a handwritten to do list, a typed one, the task planner in your e-mail or by using a cloud based system you can synchronise with your mobile devices, such as Evernote or Todoist

Tame that e-mail
Callteam MD Lyndsey has a great system for dealing with e-mail.  She sets an out of office reply on her email informing correspondents that she only deals with email at two times during the day and that if their request or message is urgent, she can be contacted via SMS.  That way Lyndsey can close down her email account and get on with work uninterrupted.

If you are a person who can’t bear the thought of not looking at your e-mail try some of these tips for dealing with it quickly so you can get on.  If an email is junk, delete it straightaway (unsubscribe first if necessary).  Create a TO READ folder and put newsletters and other stuff you want to look at later in there, and then make some time to go through it.  If you don’t end up reading these emails after a week or so, maybe you should think about unsubscribing?  If you can reply to an email straightaway with a quick answer, do so.  All other emails requiring action – put them in a folder marked ACTION and make a time in your diary to work your way through them.  Likewise, create a folder called AWAITING RESPONSE to put your sent items where you are awaiting a reply.  That way it will be easy to chase things up rather than rifling through lots of sent items.  Create a simple folder structure and file things away as you have dealt with them – simple being key here – you’ll get muddled up with a complicated system and forget where you put things.  For instance, you might want a sub folder called CLIENTS with a folder for each client and suppliers and so on, whatever works for your business.

Have you thought about setting up rules which will help you to file and follow up on messages?  For example, you can create a rule for messages from a specific sender, which can be flagged for follow-up and moved to a specific folder (such as a client folder).  You can also set up rules that will send alerts to your mobile when you receive an e-mail from a family member or important client.  To do this, just search for Setting Up Rules in the help section of your e-mail account which will give you the guidelines you need.

 If you follow these simple tips, you never know, you might manage that elusive clear inbox we’re all after!

All of these things are about using something that works for YOU and getting into good HABITS.  If you are struggling why not consider getting a good VA to help you out!

Lyndsey founded Call Team in 2010 to provide small business owners and entrepreneurs with call handling and business support that makes their lives easier and businesses more productive.

Lyndsey is based in Glasgow and has over a decade of administrative and secretarial experience within both the public and private sectors.  Previous employment led Lyndsey to a Political and Family Law background prior to starting her VA business.  She used the experience she has to support clients in unique ways.

• Specialist VA Skills: My niche is Transcription and I have become a quick and accurate typist.
• Best thing about working with Call Team: The team – all members are friendly and work closely on a daily basis even though we are based throughout the UK, based on technology it feels like we are all sitting next to each other and also have great conversations and giggles too.
• Something you might not know about me: I have 5 tattoos and was the first Scottish VA to become VA Certified in July 2009.

1. You no longer need to spend your valuable time working on those tasks you don’t have time for or are unable to do
2. Reduce your business overhead costs. There is no need to provide benefits, office equipment or office space and you don’t even provide a paid lunch hour and holidays!
3. VA’s are an additional set of hands – You will have someone who helps you implement your great ideas quicker to build your business faster
4. Your projects will be completed to perfection and delivered on time – or ahead of time!
5. There is no minimum amount of hours you must work with a VA – you only pay for the time worked
6. VA’s have a wide range of skills and expertise available for you and your business to use, which offers the flexibility of utilising as many of those skills as your business requires.
7. All work undertaken is of the highest quality and is completed to your specifications.
8. A VA is 100% interested in your business; your success is their success.
9. You will have more free time to spend with your family and friends.
10. You are finally able to run your business instead of it running you!

Call Team are today celebrating our third birthday.  We have grown and prospered throughout these three years because we have great clients, resellers and a fantastic team of call handlers, without all of you we wouldn’t be where we are today.

All businesses know that they cannot afford to miss out on important calls and potential new clients. Therefore utilising a Call Handling Service enables you to concentrate on getting work completed without interruptions, attend meetings and not worry about calls being missed and gives callers a professional image for your business. You will also be able to capture more business opportunities as you will never miss another call whilst diverting to us.

Businesses are also understanding that administration is taking up too much of their time, and are benefit from our PA Support Services.

Time is money….. DELEGATE

Over the past three years we have serviced over 125 clients with call handling and office support services.

Birthday Offers to YOU:

Current Call Handling Clients: 10% discount off your first invoice for our VA services during October. Quote birthday1.

New Clients: 10% discount for the next 3 months call handling or 10% discount off your first VA services invoice during October. Quote birthday2

Follow us on Twitter and Like our FaceBook Page to keep up to date on Call Team.

If you’re relying on your answer machine to collect messages from your customers and clients then you could be missing out.  Research suggests that 1 in 10 callers hang up when they reach an answerphone or voicemail.  Your customers and clients would much prefer to hear a representative of your company and leave a message or find out more information.

Our telephone answering service is simple and cost effective.  We can stop prevent those missed calls, organise appointments, act as a virtual receptionist and transfer calls to you directly, or a member of your team. Our team of experienced virtual professionals work together to provide a very high standard of call answering for our clients.

We are so convinced that you will love our service and that our team will add value to your business that we have a fabulous offer for you.

Our normal service is £20 per month, with 5 free calls thereafter £1 each. 

From today, 11^th April until 31^st May we are offering you the service for just £1 per call, and if you signup as a client (minimum 3 month contract) we will waive the first month’s fee.

Amazing you might say. So amazing that if you are not completely satisfied with the service we will give you 1 week absolutely free.  

Each client has their own dedicated phone number to divert their phones/overflow to – this would then be mapped to our virtual call centre for us to answer.  

How can we distinguish which client is calling? Very easy, the called number is configured into the system to show on the display when the phones ring so we will always know which client’s customers are calling.  

Messages would be taken and forwarded via email without delay. And you can login to our call handling portal to view all messages received on your behalf.  

Heard enough? Then be the first to contact us and take advantage of our special offer by signing up here and quoting “CALLS/£1”

If you have any queries about the service please do not hesitate to Contact us now to discuss your requirements or give us a call on 0845 544 0681