What is your business? I run Mattian – an IT support business in Worcestershire. We fix computers and laptops and offer support. We also do website design and management, and have just launched a budget service, www.yourbargainwebsite.co.uk where you can grab a website for just £199.
How long have you been in business? Since December 2008 although I have had the Mattian website for 10 years or so.
What led you to start your own business? I got married in August 2010 – and working full time we still didn’t have enough cash so I started Mattian in December 2008 to help us on our way. Since then it’s just kept getting better and better. I enjoy running my own business too. Wish I could do it full time, but unfortunately its just not the right time.
What do you enjoy most about being your own boss? Not having people looking over my shoulder all the time, freedom to make decisions and give my customers service above and beyond what they expect, because I want too.
Best thing(s) about working with Call Team? I’m an Web designer/ICT Tech at a high school Monday to Friday 9-5 – so if I didn’t use Call Team I wouldn’t be able to answer my calls. They answer them and let me know about them to deal with when I am home, this way I never lose a call.
What are your biggest challenges? I guess its juggling being a dad, a husband, an employee and my own boss and then finding some time to relax.
Where do you hope to be in 12 months time? Working full time, with lots of happy customers with the odd chance of a night off for a beer!
Tell us more about your business. Mattian offers IT Support – but we also offer an online help desk solution, ideal for people who just want to ask the odd question. For one monthly fee of just £7.99 you can send us a support request at any time, and get an answer within 24 hours – if we can’t fix it after a couple of replies we call you.
You also get discounted remote support, for just £15 compared to our usual rate of £25 so we can instantly fix any issues. Find out more here – http://www.mattian.co.uk/mattian-help-centre/
Another exciting business we have just launched is http://www.yourbargainwebsite.co.uk/ where we offer customised websites for just £199 with a range of additional items you can purchase as modules to improve and add to your website over time. Our £199 package covers all design work, a .co.uk domain for two years and a year’s hosting.