Recent Bad Weather

Posted January 23rd, 2013 in Call Handling, Clients by Lyndsey

Has the recent bad weather affected your business? It is not just the weather that we have had to contend with recently, the associated problems such as poor road conditions, trains being cancelled and, school closures; all can wreak havoc for small businesses. Staff can’t get in, you might have had to work from home because of childcare issues meaning you might not be able to answer every call.

Help is at hand. Here at Call Team we can provide the solution. We can set you up within 30 minutes of signing up and allow us to maintain your professional image. We answer your phone in your company name with the information you provide and then we email/SMS you the messages.

This means that you are free to do other things and return calls at your own convenience. Your client’s need never know that you were in the garden building a snowman or climbing a hill to go sledging with the kids!

A New Year, A New You

Posted January 10th, 2013 in Accounting, Call Handling, Clients, Tools, VA Support by Lyndsey

What are your business resolutions this year?

Take advantage of our services to help you realise them in 2013!

Improving organisation and efficiency = more productivity = increased profit

First of all, check out our blog article, Key Tips for Getting Sorted. There’s lots of useful info there for dealing with your calendar, email, to do list and getting organised in the office. Taking a bit of time out to sort these things out once and for all will pay dividends in the long run and you will feel professional and in control!

If it’s time to sharpen up your office systems and look at new ways of doing things Call Team can help with Office Cloud – a new service to help you create a paperless office by using web based technology which you can access from anywhere. We will set you up with an online accounting package and CRM system which integrate, so all the information can be found in one place. The system will be set up to your requirements and updated with your contact information. On a monthly basis you will have the subscriptions of both systems, your invoicing maintained with all receipts being input for you, all invoices raised, payments updated and invoices chased; and your CRM being updated and maintained.

See our website for more info and prices.

Call Handling
If you don’t answer your calls – your competitors will! Many people say that they will just move on to the next business on their list if they can’t get an answer, so if you are letting your calls go unanswered or even to voicemail, you could be missing out on vital sales enquiries.

Call Team offer a call handling service that’s more than just message taking. We can take orders, set appointments, send out brochures and more. Using up to the minute technology our professional call handlers have all the information they need about your business and will answer your calls in the way you want them answered with messages forwarded to you immediately by email and/or SMS.

Fax to Email: Require a fax number but don’t want to have to purchase equipment? We can provide you with your own fax number with all faxes received being emailed to you. In turn, this will save you on having to pay for printing faxes that you don’t need!

We have a number of packages to suit your needs and we offer a FREE trial – find out more here.

That’s your systems sorted – what about the general day to day work?

Outsourcing is a great way to get professional help with your day to day admin requirements. You only pay for what you need and use, and you get time back to get on with the things you enjoy most and are of the most benefit to your business.

Why not think about some of these ways we can help:

Digital transcription
Not a fast typist? Hate making notes? Why not dictate your work and let us transform it into professional documents. We offer a fast turnaround on:

Letters
Reports
Meeting Minutes
Manuscripts
Invoices

And while we’re doing that, you can be getting on with something else!

Word Processing
These days many people do their own typing, even though they are not trained typists or know how to get the most out of word processing tools. Save yourself time and let us turn your notes into document format quickly and professionally:

Letters
Reports
Manuscripts
CVs
Dissertations
Invoices
Manuals
And more…

Powerpoint Presentations
Need to produce a professional looking Powerpoint presentation but not sure where to start? Using Powerpoint can be frustrating at times for the inexperienced user. We can turn your notes into a smart presentation, branded with your logo and images and with handouts for attendees.

Never used a Virtual Assistant before?

This offer is ideal if you would like to experience our business support services to find out how well it can work for you and your business. Contact us today to discuss how we can meet your needs. You will receive a free 30 minute telephone consultation and 5 hours business support at the reduced rate of £100 – Quote “Support Trial” when contacting us.

So why not give Call Team a ring and discuss the ways that they can help. Every business and business owner is different so we’ll find out about you, how you work and what you want to achieve.

Let Call Team help you keep your business resolutions in 2013!

Get 5 hours FREE

Posted November 7th, 2012 in Call Handling, Clients, VA Support by Lyndsey

With the Christmas holiday season upon us, have you thought about who is going to man the office while you or your team take a well-earned break?

Call Team are offering clients an Xmas package, from 7th November to 31st January. Use our services for 20 hours and we will put in some overtime to the tune of 5 hours, for free!

When was the last time you didn’t have to pay someone for their overtime? These hours can be used when you need the extra support, not just when you are on holiday.

Call Handler Profile: Lyndsey Gilchrist

Posted October 25th, 2012 in Call Handling, Clients, Team, VA Support by Lyndsey

Lyndsey founded Call Team in 2010 to provide small business owners and entrepreneurs with call handling and business support that makes their lives easier and businesses more productive.

Lyndsey is based in Glasgow and has over a decade of administrative and secretarial experience within both the public and private sectors. Previous employment led Lyndsey to a Political and Family Law background prior to starting her VA business. She used the experience she has to support clients in unique ways.

Specialist VA Skills: My niche is Transcription and I have become a quick and accurate typist.
Best thing about working with Call Team: The team – all members are friendly and work closely on a daily basis even though we are based throughout the UK, based on technology it feels like we are all sitting next to each other and also have great conversations and giggles too.
Something you might not know about me: I have 5 tattoos and was the first Scottish VA to become VA Certified in July 2009.

10 Reasons Why Working with us makes Good Business Sense

Posted October 19th, 2012 in Call Handling, Clients, VA Support by Lyndsey

You no longer need to spend your valuable time working on those tasks you don’t have time for or are unable to do
Reduce your business overhead costs. There is no need to provide benefits, office equipment or office space and you don’t even provide a paid lunch hour and holidays!
VA’s are an additional set of hands – You will have someone who helps you implement your great ideas quicker to build your business faster
Your projects will be completed to perfection and delivered on time – or ahead of time!
There is no minimum amount of hours you must work with a VA – you only pay for the time worked
VA’s have a wide range of skills and expertise available for you and your business to use, which offers the flexibility of utilising as many of those skills as your business requires.
All work undertaken is of the highest quality and is completed to your specifications.
A VA is 100% interested in your business; your success is their success.
You will have more free time to spend with your family and friends.
You are finally able to run your business instead of it running you!

Its our Birthday Today!

Posted October 1st, 2012 in Call Handling, Clients, General Ramblings, VA Support by Lyndsey

Call Team are today celebrating our third birthday. We have grown and prospered throughout these three years because we have great clients, resellers and a fantastic team of call handlers, without all of you we wouldn’t be where we are today.

All businesses know that they cannot afford to miss out on important calls and potential new clients. Therefore utilising a Call Handling Service enables you to concentrate on getting work completed without interruptions, attend meetings and not worry about calls being missed and gives callers a professional image for your business. You will also be able to capture more business opportunities as you will never miss another call whilst diverting to us.

Businesses are also understanding that administration is taking up too much of their time, and are benefit from our PA Support Services.

Time is money….. DELEGATE

Over the past three years we have serviced over 125 clients with call handling and office support services.

Birthday Offers to YOU:

Current Call Handling Clients: 10% discount off your first invoice for our VA services during October. Quote birthday1.

New Clients: 10% discount for the next 3 months call handling or 10% discount off your first VA services invoice during October. Quote birthday2

Christmas Office Closure

Posted December 16th, 2011 in Call Handling, Clients, VA Support by Lyndsey

Monday 24th December 2012 – Close from 12pm
Wednesday 2nd January 2013 – Office reopens at 9am

We close completely over the Festive period however this is only a total of 3.5 working days due to bank holidays in the UK.

If you require urgent administrative support during this time please email enquiries@CallTeam.co.uk, however additional fees will be charged for projects completed during this time.

We would like to wish you a Merry Christmas and a Happy New Year

Client Spotlight: Mattian

Posted February 2nd, 2011 in Clients by Lyndsey

What is your business? I run Mattian – an IT support business in Worcestershire. We fix computers and laptops and offer support. We also do website design and management, and have just launched a budget service, www.yourbargainwebsite.co.uk where you can grab a website for just £199.

How long have you been in business? Since December 2008 although I have had the Mattian website for 10 years or so.

What led you to start your own business? I got married in August 2010 – and working full time we still didn’t have enough cash so I started Mattian in December 2008 to help us on our way. Since then it’s just kept getting better and better. I enjoy running my own business too. Wish I could do it full time, but unfortunately its just not the right time.

What do you enjoy most about being your own boss? Not having people looking over my shoulder all the time, freedom to make decisions and give my customers service above and beyond what they expect, because I want too.

Best thing(s) about working with Call Team? I’m an Web designer/ICT Tech at a high school Monday to Friday 9-5 – so if I didn’t use Call Team I wouldn’t be able to answer my calls. They answer them and let me know about them to deal with when I am home, this way I never lose a call.

What are your biggest challenges? I guess its juggling being a dad, a husband, an employee and my own boss and then finding some time to relax.

Where do you hope to be in 12 months time? Working full time, with lots of happy customers with the odd chance of a night off for a beer!

Tell us more about your business. Mattian offers IT Support – but we also offer an online help desk solution, ideal for people who just want to ask the odd question. For one monthly fee of just £7.99 you can send us a support request at any time, and get an answer within 24 hours – if we can’t fix it after a couple of replies we call you.

You also get discounted remote support, for just £15 compared to our usual rate of £25 so we can instantly fix any issues. Find out more here – http://www.mattian.co.uk/mattian-help-centre/

Another exciting business we have just launched is http://www.yourbargainwebsite.co.uk/ where we offer customised websites for just £199 with a range of additional items you can purchase as modules to improve and add to your website over time. Our £199 package covers all design work, a .co.uk domain for two years and a year’s hosting.

Client Spotlight: Tots n Toys

Posted January 25th, 2011 in Clients by Lyndsey

What is your business? Internet webshop selling educational toys, mostly wooden and fancy dress.

How long have you been in business? Been trading since 2005

What led you to start your own business? Having my second child and realising the only toys that were in a great condition to hand down were the wooden toys.

What do you enjoy most about being your own boss? Being able to be flexible both for my family and for my work.

Best thing(s) about working with Call Team? Being totally assured that my calls are handled with real professionalism and that they go out of their way to help my customers.

What are your biggest challenges? Dealing with the fluctuation of work and adapting to ensure the business is maintained.

Where do you hope to be in 12 months time? Continuing to grow our product range.

Tell us more about your business. All our website orders are dispatched by First Class post and are usually received in 24-48 hours.